Terms & Privacy

TERMS

BY ORDERING ANY OF OUR PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.

• By placing an order at LOU Swim, you warrant that you are at least 18 years old or have parents' permission to buy from us.
• Events outside LOU Swim's control shall be considered force majeure.
• The price applicable is that set at the date on which you place your order.
• Shipping costs and payment fees are recognized before confirming the purchase.
• Card information is transmitted over secure SSL encryption and is not stored.
• Local charges may occur.
• LOU Swim reserves the right to amend any information without prior notice.

Please read the Terms & Conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these Terms & Conditions.

By placing an order at LOU Swim, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed with LOU Swim for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by LOU Swim as the data ‘controller’ responsible for the personal information.

The personal information you provide will be used to ensure deliveries to you, conduct credit assessment if required and to provide offers and information on our catalogue to you.

You have the right to inspect/modify the information held about you. You always have the right to request LOU Swim to delete or correct the information held about you.

By accepting the LOU Swim Conditions, you agree to the above.

FORCE MAJEURE

Events outside LOU Swim's control, which are not reasonably foreseeable, shall be considered force majeure, meaning that LOU Swim is released from its obligations to fulfill contractual agreements.

Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

PAYMENT

All products remain LOU Swim's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from LOU Swim.

All transfers conducted through LOU Swim are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled via SSL encryption means.

Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

ADDITIONAL INFORMATION

LOU Swim reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, LOU Swim has the right to cancel the order and refund any amount paid in the best way. LOU Swim shall also notify the customer of equivalent replacement products if available.

Shopify is not responsible for any content, interactions or transfers made on LOU Swim websites.

Please direct all general Terms and Conditions enquiries to the following email address: louswimco@gmail.com.

 

PRIVACY

LOU Swim is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect include: names, addresses, email addresses, phone and
facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website https://louswim.com, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

LOU Swim will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:
info@louswim.com.