Packages in most countries must be picked up from the local post office within 7 days of failed delivery. After this, they will be returned to sender.
Please inform us as soon as possible once you find out that your package has been returned to sender. We will re-ship your order immediately (if your items are in stock) or wait for your package to be returned before we re-ship it to you (if it is the last item in stock).
The free shipping offer will not be available under these circumstanced and you will be required to pay for the actual shipping cost that LOU Swim incurs in re-shipping the items to you.
Alternatively you can request for a store credit. The actual shipping cost incurred by LOU Swim to ship the items to you will be deducted from your store credit before it is issued to you.