Shipping & Returns

SHIPPING TIME

All orders placed on Sunday - Thursday are shipped within 24 hours*

All orders are expressly shipped from Australia**

Tracking numbers will be provided.

*excluding public holidays in Australia (and launch orders)

**due to COVID, please expect 5 – 10 working days for express orders to arrive for most countries. Please email us at info@louswim.com if your country is not included in the list below.

SHIPPING COSTS

The below shipping costs are displayed in USD

For other countries not listed, please contact info@louswim.com.

If you prefer cheaper, standard shipping (3+ weeks shipping time), please contact info@louswim.com and we can offer arrangements.

LOU Swim processes all orders in USD. While the content of your cart is displayed in your country's currency, you will checkout using USD at the most current exchange rate.

Some countries will charge customs & import duties which are the responsibility of the customer. Unfortunately we are unable to provide an estimate or offer information. We suggest contacting your local customs office so you are aware of the exact charges that could potentially be incurred.

Some remote locations will incurr a surcharge on shipping costs. LOU Swim is entitled to request additional payment for the surcharge or provide you with the option to cancel your order.

RETURNS POLICY

• To process a return, please contact info@louswim.com.
• Customers are responsible for paying all shipping costs when returning.
• We accept swimwear purchased from louswim.com in new condition with tags and liners intact for store credit.
• LOU Swim does not issue refunds.
• Please note sale items are not eligible for return, including items purchased using a discount code.
• We understand that buying sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team at info@louswim.com and review our size guide before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
• For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained.
• We want you to love your LOU Swim purchase which is why we offer returns on all full priced items for a store credit. You have 30 days from the day you purchased your items to send them back to us for store credit.
• All returned items will automatically receive a store credit valid for 12 months which can be used storewide, online only.
• Return packages must be shipped using a traceable method (tracking number). LOU Swim is not responsible for any lost or damaged items when returning.
• Returns will only be accepted for items in their original condition, LOU Swim holds the right to refuse an exchange if a product is returned damaged or soiled.
• We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact info@louswim.com.

What items are exchangeable?

• Items purchased in the last 30 days.
• Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.

What items are non-exchangeable?

• Sale items including items purchased with a discount code.
• Free gifts or promotional items.
• Items that have been worn or are soiled/stained.