FREE shipping worldwide
We also offer express shipping for all orders. We want you to receive your orders in time for Summer! And in time for that holiday you've got booked.
Located way out west in the Indian Ocean breeze, Perth (Australia), we ship all our swimsuits from the most isolated city of its size in the world! Despite the geographical struggle for our small business, we still aim to have all express orders delivered within 3-8 business days (if not even quicker!).
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FREE standard shipping worldwide and free express shipping for orders $149 USD or $199 AUD and above.
For express shipping:
- Australia: $5 AUD
- New Zealand: $5 AUD
- Asia: $8 USD
- USA, Canada, Europe: $13 USD
- Rest of world: $20 USD
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For standard orders:
- Australia: 2-8 working days
- New Zealand: 8-12 working days
- Asia: 10-18 working days
- USA, Canada, Europe: 10-18 working days
- Rest of world: 10-18 working days
For express orders:
- Australia: 1-4 working days
- New Zealand: 4-8 working days
- Asia: 3-8 working days
- USA, Canada, Europe: 3-8 working days
- Rest of world: 3-8 working days
Remote locations may require additional days for delivery, than estimated above.
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All orders placed on Sunday - Thursday are processed within 48 hours (excluding public holidays in Australia and launch orders).
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Yes! All orders will receive a tracking number via email once your order is shipped out. Please allow up to 48 hours for your order to be processed to be receive your tracking number in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive an email with your tracking number within this time frame, simply contact info@louswim.com.
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Yes, we ship to almost every country in the world straight from sunny Perth, Australia.
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Some countries will charge customs tax & import duties which are the responsibility of the customer. Any duties and taxes owed on orders shipped will be billed directly to customers by the global carrier.
Orders will NOT be refunded if the customer fails to pay the duties required to accept delivery. If an order is returned due to the failure of the customer to pay any customs tax or duties, we will deduct the actual shipping cost incurred by LOU Swim from the store credit that will be issued.
USA - There are no taxes or duties payable if your order is under $800 USD. Taxes are payable on orders over $800 USD.
EU - Please be aware that your local VAT tax rate will likely apply on all parcels over €22. Duties are payable over €150. These taxes and duties are not included in the checkout total.
UK - You will not need to pay VAT or duties.
Canada - Taxes are payable on orders over $22CAD.
For all other countries and for more information please visit http://go.borderlinx.com/tax-and-duty-de-minimis/ -
Please email us at info@louswim.com if your country is not included in the options at check-out.
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Packages in most countries must be picked up from the local post office within 7 days of failed delivery. After this, they will be returned to sender.
Please inform us as soon as possible once you find out that your package has been returned to sender. We will re-ship your order immediately (if your items are in stock) or wait for your package to be returned before we re-ship it to you (if it is the last item in stock).
The free shipping offer will not be available under these circumstanced and you will be required to pay for the actual shipping cost that LOU Swim incurs in re-shipping the items to you.
Alternatively you can request for a store credit. The actual shipping cost incurred by LOU Swim to ship the items to you will be deducted from your store credit before it is issued to you.
Let customers speak for us
EXCELLENT SERVICE
Haven't received your tracking number? Tracking says package is stuck somewhere? Or that it's delivered but it's nowhere in sight?
Worry not! Just contact us at info@louswim.com and we will do our best to help you! Please let us know your order number.
SMALL BUT STRONG
We know small can be beautiful and sexy. Small can also be powerful!
Got a question? Just pop a message in the chat box below and she will respond as soon as she can! Other ways to contact her? Email at info@louswim.com or DM on Instagram: @lou.swim.
WE CARE
The best part about supporting a small business? We genuinely care!
Louise Chen treats every customer like a friend.
We want to make sure you love your purchase and enjoy the experience so don't be afraid to contact us (it's really just me) at info@louswim.com.