FREE standard shipping for orders $150 USD or ($150 AUD for Australia) and above.

For standard shipping:

• Australia: $9 AUD
• New Zealand: $9 AUD
• Asia: $8 USD
• USA & Europe: $13 USD
• Canada: is delivered duties paid so standard shipping is not available
• Rest of world: $19 USD

FREE express shipping for orders $250 USD ($250 AUD for Australia) and above.

For express shipping:

• Australia: $15 AUD
• New Zealand: $15 AUD
• Asia: $14 USD
• USA & Europe: $25 USD (please note US express is currently paused as we move to a USA warehouse)
• Canada: $35 CAD ($50 CAD for remote)
• Rest of world: $25 USD
  

For standard orders:

• Australia: 2-8 working days
• New Zealand: 8-12 working days
• Asia: 10-18 working days
• USA & Europe: 10-18 working days
• Rest of world: 10-18 working days

For express orders:

• Australia: 1-4 working days
• New Zealand: 4-8 working days
• Asia: 3-8 working days
• USA, Canada, Europe: 3-8 working days
• Rest of world: 3-8 working days

Remote locations may require additional days for delivery, than estimated above.

All orders placed on Sunday - Thursday are processed within 48 hours (excluding public holidays in Australia and launch orders).

Yes! All orders will receive a tracking number via email once your order is shipped out. Please allow up to 48 hours for your order to be processed to be receive your tracking number in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive an email with your tracking number within this time frame, simply contact info@louswim.com.

Yes, we ship to almost every country in the world straight from sunny Perth, Australia.

Some countries will charge customs tax & import duties which are the responsibility of the customer. Any duties and taxes owed on orders shipped will be billed directly to customers by the global carrier.

Orders will NOT be refunded if the customer fails to pay the duties required to accept delivery. If an order is returned due to the failure of the customer to pay any customs tax or duties, we will deduct the actual shipping cost incurred by LOU Swim from the store credit that will be issued.  

Canada is delivered duties paid and the express shipping cost includes tax and duties.

For all other countries and for more information please visit http://go.borderlinx.com/tax-and-duty-de-minimis/

Please email us at info@louswim.com if your country is not included in the options at check-out.

Packages in most countries must be picked up from the local post office within 7 days of failed delivery. After this, they will be returned to sender.

Please inform us as soon as possible once you find out that your package has been returned to sender. We will re-ship your order immediately (if your items are in stock) or wait for your package to be returned before we re-ship it to you (if it is the last item in stock).

The free shipping offer will not be available under these circumstanced and you will be required to pay for the actual shipping cost that LOU Swim incurs in re-shipping the items to you.

Alternatively you can request for a store credit. The actual shipping cost incurred by LOU Swim to ship the items to you will be deducted from your store credit before it is issued to you.