• To initiate a return for store credit, please email your order number to info@louswim.com.
• Customers are responsible for all return shipping costs.
• Full priced items purchased via louswim.com can be returned within 30 days of receipt for store credit if it is in new condition with tags and liners intact, is not a sale item or Final Sale item.
• LOU Swim does not issue refunds unless special circumstances apply.
• Please note sale items are not eligible for return (this does not include items purchased using a discount code).
• We understand that buying sale items can be tricky. If you’re unsure about sizing, fit, or fabric, please reach out to info@louswim.com or review our size guide before placing your order. No exceptions can be made for sizing, fit or fabric issues on Final Sale items.
• For sanitary reasons, please try on swimwear over underwear, we do not accept exchanges that are worn or are soiled/stained.
• Panties are final sale for hygiene reasons.
• Once your return is received and approved, you’ll receive a store credit with no expiry date, redeemable storewide (online only).
• As a gesture of goodwill, we’ll also include a $10 bonus credit to help towards your shipping cost.
• Please note, we cannot guarantee stock availability at the time your store credit is processed. If you urgently want a specific item or it’s low in stock, we recommend choosing our Express Exchange option - simply repurchase the item first, and we’ll process your refund once the original item has been returned.
• Return packages must be shipped using a traceable method (with tracking). LOU Swim is not responsible for lost or damaged return parcels.
• Returns will only be accepted for items in their original condition, LOU Swim reserves the right to refuse a return if the product is returned damaged, worn, or soiled.
• We're confident you’ll love your pieces, but if you experience a fault or quality issue, please contact info@louswim.com, and our team will resolve it promptly.

CAN I RETURN A SALE ITEM?

• There are no returns available on sale items displayed on our Sale page. These are Final Sale items.
• Items purchased with a discount code are eligible for return for store credit but will not be offered a $10 bonus credit.