RETURNS POLICY
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To process an exchange, please email us your order number at info@louswim.com.
- Customers are responsible for paying all shipping costs when returning. For USA, the estimated cost of return shipping is $20.35 USD via USPS (without the box).
- We accept swimwear purchased from louswim.com in new condition with tags and liners intact for store credit.
- LOU Swim does not issue refunds.
- Please note sale items (other than 'set value deal' discounts) are not eligible for return, including items purchased using a discount code.
- We understand that buying sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team at info@louswim.com and review our size guide before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
- For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained.
- We want you to love your LOU Swim purchase which is why we offer returns on all full priced items for a store credit. You have 30 days from the day you purchased your items to send them back to us for store credit.
- All returned items will automatically receive a store credit valid for 12 months which can be used storewide, online only.
- Return packages must be shipped using a traceable method (tracking number). LOU Swim is not responsible for any lost or damaged items when returning.
- Returns will only be accepted for items in their original condition, LOU Swim holds the right to refuse an exchange if a product is returned damaged or soiled.
- We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact info@louswim.com.
What items are exchangeable?
- Items purchased in the last 30 days.
- Full priced items (or items with a 'set value deal' discount) in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.
What items are non-exchangeable?
- Sale items (other than 'set value deal' discounts) including items purchased with a discount code.
- Free gifts or promotional items.
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Items that have been worn or are soiled/stained.
