Exchanges

RETURNS POLICY

• To process an exchange, please email us your order number at info@louswim.com.
• Customers are responsible for paying all shipping costs when returning. 
• We accept swimwear purchased from louswim.com in new condition with tags and liners intact for store credit.
• LOU Swim does not issue refunds.
• Please note sale items (other than 'set value deal' discounts) are not eligible for return, including items purchased using a discount code.
• We understand that buying sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team at info@louswim.com and review our size guide before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
• For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained.
• We want you to love your LOU Swim purchase which is why we offer returns on all full priced items for a store credit. You have 30 days from the day you purchased your items to send them back to us for store credit.
• All returned items will automatically receive a store credit valid for 12 months which can be used storewide, online only.
• Return packages must be shipped using a traceable method (tracking number). LOU Swim is not responsible for any lost or damaged items when returning.
• Returns will only be accepted for items in their original condition, LOU Swim holds the right to refuse an exchange if a product is returned damaged or soiled.
• We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact info@louswim.com.

What items are exchangeable?

• Items purchased in the last 30 days.
• Full priced items (or items with a 'set value deal' discount) in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.

What items are non-exchangeable?

• Sale items (other than 'set value deal' discounts) including items purchased with a discount code.
• Free gifts or promotional items.
• Items that have been worn or are soiled/stained.