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Exchanges

 

RETURNS POLICY

  • To process an exchange, please complete the contact form below or info@louswim.com.
  • Customers are responsible for paying all shipping costs when returning.
  • We accept swimwear purchased from louswim.com in new condition with tags and liners intact for store credit.
  • LOU Swim does not issue refunds.
  • Please note sale items are not eligible for return, including items purchased using a discount code.
  • We understand that buying sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team at info@louswim.com and review our size guide before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
  • For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained.
  • We want you to love your LOU Swim purchase which is why we offer returns on all full priced items for a store credit. You have 30 days from the day you purchased your items to send them back to us for store credit.
  • All returned items will automatically receive a store credit valid for 12 months which can be used storewide, online only.
  • Return packages must be shipped using a traceable method (tracking number). LOU Swim is not responsible for any lost or damaged items when returning.
  • Returns will only be accepted for items in their original condition, LOU Swim holds the right to refuse an exchange if a product is returned damaged or soiled.
  • We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact info@louswim.com.

What items are exchangeable?

  • Items purchased in the last 30 days.
  • Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.

What items are non-exchangeable?

  • Sale items including items purchased with a discount code.
  • Free gifts or promotional items.
  • Items that have been worn or are soiled/stained.                                                                                                                                

Would you like to exchange an item?

Exchanging is easy! Just let us know your name and order number. Make sure your email address is correct. If you do not hear from us in 48 hoursthen you may have provided an incorrect email address.

In the message section, make sure you let us know what you would like to exchange your item for (e.g. size and/or design).

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